WHAT TO EXPECT
The wXcked Eye Support Page allows users to export a report detailing the statistical data stored within the cloudSwXtch over a set period of time. This report includes JSON files containing cloudSwXtch information, Max Highmarks, List Highmarks, Repl and Control logs, and xNIC Logs -- all in a compressed file. This report should be provided to swXtch.io Support when troubleshooting an issue.
In this section, we will walkthrough exporting both a full report and also individual files. Alternatively, you can use the swx support command in the cloudSwXtch VM to export a report. For more information, see How to View cloudSwXtch Logs for Troubleshooting.
Navigating the wXcked Eye Support Page
The wXcked Eye Support page can be located in the wXcked Eye navigation menu.
The page has two functionalities: exporting a full report or selecting individual JSON files to download separately. When troubleshooting, it is recommended for users to send the complete report so that swXtch.io Support can fully understand the situation.
To do this, simply set a start and end time for the report and select the download button, SwXtch full report. User should set the duration to at least 24 hours of time, spanning from a little before the issue began to up until now. The output file will be named swxtch-report-date_from.tar.gz.
In the event that a user only wants a specific section of the report, they can use the dropdown menu after Download each report separately and download their desired JSON file. The wXcked Eye UI will then export using the time period set.
Contacting swXtch.io Support
For all troubleshooting requests, email the compressed file to support@swxtch.io for further instructions.