WHAT TO EXPECT
The wXcked Eye Support Page allows users to export debug information and statistics stored within the cloudSwXtch over a set period of time. This report includes JSON files containing cloudSwXtch information, Max Highmarks, List Highmarks, Repl and Control logs, and xNIC Logs -- all in a compressed file. This report should be provided to swXtch.io Support when troubleshooting an issue.
In this section, we will walk through exporting both a full report and individual files.
Navigating the Support Page
The page has two functionalities: exporting a full report or selecting individual JSON files to download separately. When troubleshooting, it is recommended for users to send the complete report so that swXtch.io Support can fully understand the situation.
To do this, simply set a start and end time for the report and select the download button, SwXtch full report. The user should set the duration to at least 24 hours of time, spanning from a little before the issue began until the present time. The output file will be named swxtch-report-date_from.tar.gz.
In the event that a user only wants a specific section of the report, they can use the dropdown menu to slect the element and then click the Download button (an arrow pointing down), to download their desired JSON file. The wXcked Eye UI will then export using the time period set.
Contacting swXtch.io Support
For all troubleshooting requests, email the compressed file to support@swxtch.io for further instructions.