---
title: "Support"
slug: "wxcked-eye-support-page"
updated: 2025-12-19T20:13:27Z
published: 2025-12-19T20:13:27Z
canonical: "docs.swxtch.io/wxcked-eye-support-page"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.swxtch.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

**WHAT TO EXPECT**

The swXtch Management Support Page allows users to export debug information and statistics stored within the cloudSwXtch. **In this section**, we will walk through exporting both a full report and individual files.

**How to Navigate to the Support tab**

To learn how to navigate to xNICs from the wXcked Eye main page, please review the [wXcked Eye swXtch Management](/v2/docs/wxcked-eye-swxtch-management) article.

The reports include JSON files containing cloudSwXtch information, Max Highmarks, List Highmarks, Repl and Control logs, and xNIC Logs, all in a single compressed file. This report should be provided to swXtch.io Support when troubleshooting an issue.

![](https://cdn.document360.io/84c5db44-f675-4f33-a980-5d3fc63073ca/Images/Documentation/wE_sWxtch_management_support_1.png)

## Navigating the Support Page

The page allows users to get a wide range of reports:

- Full Report
- swXtch Info (in JSON format)
- swXtch Info (in TXT format)
- swXtch Logs
- xNIC Logs
- Bridge Logs

When troubleshooting, it is **recommended** for users to send the Full Report so that swXtch.io Support can fully understand the situation.

Time selection for the logs can be configured using “From - To” or using “Since”.

Users can also add “Dump files” to get more information.

Clicking on the Download button (orange arrow pointing down), a .tar.gz file will be downloaded by the browser.

Contacting swXtch.io Support

For all troubleshooting requests, email the compressed file to [support@swxtch.io](mailto:support@swxtch.io) for further instructions.